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Quick Start

This guide is for the person setting up Murmurd for a team or organization. New organizations start on a 14-day Pro trial, so you can configure Slack and AI summaries before deciding whether to stay on Pro or fall back to Free.

Before You Start

  • a work email address
  • authority to invite teammates
  • optional Slack admin help if you want DM delivery and slash commands

1. Create Your Organization

Create an account and complete onboarding. Murmurd creates a default Main division for you so you can start organizing teams immediately.

2. Create Teams and Assign Leadership

Set up each team with the people who own routing and visibility:

  • Team Leader receives escalations first and gets leadership-targeted questions
  • Team Manager is the second escalation target and receives the same leadership prompts
  • Division Manager is assigned at the division level and acts as the final escalation fallback

3. Invite Your Team

Invite people from the admin area and assign them to the right teams. Invited users complete their own profile setup, including timezone and optional Slack account linking.

4. Review Check-in Settings

Admins can configure:

  • default check-in visibility
  • whether delivery follows the user, division, or organization timezone
  • delivery hours for check-ins, priority reminders, summaries, and division digests
  • feature toggles for priorities, escalations, Slack notifications, and reply-based Slack check-ins

5. Choose a Question Strategy

Murmurd supports question inheritance:

  1. Team-level questions override everything else.
  2. Division-level questions apply when a team does not have its own set.
  3. Organization-level questions are the fallback.

If you choose a built-in team type, Murmurd can prefill default question templates. Custom team types start blank.

6. Connect Slack if You Want In-Channel Delivery

Slack is available on Pro, Enterprise, and active Pro trials. Once connected, your workspace can use:

  • daily check-in DMs
  • /escalate
  • /priority
  • Friday division digests for Team Leaders and Team Managers