Escalations

Escalations are Murmurd’s blocker-tracking workflow. They help a team surface issues that need another person’s attention without losing context in chat or meetings.

Routing Logic

Murmurd routes each escalation through this chain:

Team Leader
Team Manager
Division Manager

Routing is vacation-aware and pause-aware. If someone in the chain is unavailable, Murmurd skips them and tries the next person.

How to Create an Escalation

You can create an escalation from:

the web app
the dashboard quick actions
Slack with /escalate on Pro or Enterprise

Visibility

Organization
Team
Confidential

Resolution and Tracking

Escalations stay open until the routed-to user or the reporter resolves them.
Murmurd highlights Fresh, Aging, Stale, and Critical escalations based on age.