Support and review
Contact Murmurd support without needing an account.
This page is intended for customers, enterprise admins, and Slack Marketplace reviewers. We aim to respond to support requests within two business days.
Contact routes
Product support
Questions about Slack installs, account setup, billing, onboarding, and day-to-day product use.
Privacy requests
Data access, deletion, portability, retention, subprocessors, and privacy-policy questions.
General and enterprise inquiries
Commercial questions, security review coordination, and enterprise rollout planning.
Before you email us
The fastest support threads start with a little context.
If you are reporting a Slack install issue, include the exact install path and the workspace where it happened.
Your workspace or organization name
A short description of what happened and the expected behavior
Relevant Murmurd URL, Slack workspace, or installation path
Screenshots or exact error text when available
A contact method where we can follow up
Public resources
Reviewer-safe links for admins, procurement, and security teams.
Public install overview, scope summary, and admin-friendly Slack details.
Reviewer-facing explanation of Slack data access and requested scopes.
Setup guides, admin docs, and product walkthroughs.
Data collection, retention, subprocessor, and data-rights details.
Still stuck
Send the issue to support and include the workspace where it occurred.
For Slack installation issues, link the install path you used, the exact error shown in Slack, and whether the workspace is approving the app at workspace or enterprise level.